Privacy Policy

Suite is built for older adults and the families who help them, which sets a high bar: your parent’s information is not ours to sell, profile, or experiment with. This page explains, in plain language, what we collect, why, how long we keep it, and how to have it erased.

1. Who we are

Suite is an assistant app for seniors and their families, published for iOS and Android, with this website at https://www.suiteparents.com. For privacy questions, contact [email protected]. For everything else, [email protected] reaches a human.

2. What we collect

Account information

• Email address — to sign you in and reach you about your account.
• Password — stored only as a modern one-way hash (bcrypt). If you sign in with Apple or Google instead, we receive your email address and a unique identifier from that provider, and never see your provider password.
• Display name — optional; shown when you post in the community board.
• Time zone — so reminders and daily limits reset at your local midnight, not ours.
• Account and device identifiers — an internal account ID and a seat ID that pairs your device to your family group.

Things you create

• Chat conversations — your messages to the Suite assistant, its answers, and any images you attach, stored so your history is there when you return.
• Reminders — never leave your device. Suite does not upload your reminders, on any plan.
• Community posts and comments — text and images you choose to publish in your region’s board.
• Family links — who is paired with whom, plus the encryption keys’ public halves and push-notification tokens needed to deliver family messages and alerts.

What never leaves the phone

Photos in your Photo tile and calendar events are read from your device and stay on it. Family members see only what is explicitly shared with them. Family chats and location sharing are end-to-end encrypted: our server relays the encrypted packages and cannot read them.

Technical and diagnostic information

• Server request logs — including IP address, kept briefly for security and to keep the service working.
• Crash reports — when the app crashes, a report is sent so we can fix the cause.
• Feature usage counters — coarse counts (for example, how often a skill runs) so we know what to maintain. They are not profiles and are not shared with advertisers.

Suite contains no advertising SDKs and no cross-app tracking. We do not sell personal information, and we do not use it for behavioral advertising.

3. How your information is processed

AI processing

When you chat with the assistant, your message (and any image you attach to that message) is sent through our AI gateway to a third-party language-model provider to generate the answer. Providers are bound by contract to process it only to provide the service. Avoid sharing secrets in chat as you would with any assistant — and remember you can delete a conversation at any time.

Service providers

• Apple and Google — sign-in and device integrity checks (App Attest / Play Integrity).
• Push services (Apple Push Notification service, Firebase Cloud Messaging) — to deliver reminder alarms and family alerts.
• Cloudflare — edge networking and protection for our servers.
• Stripe — payment processing for web purchases. Card details go to Stripe; we never store them.

4. How long we keep things

• Account and content data — kept while your account is active, deleted when you delete your account (see §6).
• Request logs — kept on a short rolling window for security investigations.
• Encrypted backups — may retain copies for up to 30 days after deletion before they are fully purged.
• Billing records — web purchases are kept as long as tax and accounting law requires, even after account deletion.

5. Your choices and rights

• Access, correct, or export your information — email us and we will help.
• Turn off family sharing or location sharing in the app at any time.
• Object to processing or request restriction where your law grants it (including GDPR and comparable regimes). We do not require you to be in a specific country to ask.

6. Deleting your account

You can delete your account yourself, instantly, inside the app: open More → Delete account and confirm. This erases your profile, chats, reminders, family links, community posts, and associated photos in a single operation. If you can’t use the app, use our account deletion portal and we will complete it for you.

7. Children

Suite is intended for adults — typically seniors and their adult children. We do not knowingly create accounts for children under 13 (or the minimum age in your country). If you believe a child has an account, contact [email protected] and we will remove it.

8. Security

Traffic is encrypted in transit (TLS). Passwords are hashed, never stored in readable form. Family chats and locations are end-to-end encrypted. Servers are access-restricted and administered by a small team. No system is perfect — if you find a vulnerability, please tell us at [email protected] and we will fix it and credit you.

9. Changes to this policy

If we change this policy materially, we will announce it in the app and on this page before it takes effect, and (where required) ask for consent again.

10. Contact

Last updated: September 15, 2026.